What to do if a product I purchased is missing when picking up my order?

You unpack your order when you get home and realize that a product was forgotten and you have verified that it was indeed charged.

Unfortunately, this can sometimes happen, even though our employees 👨‍💼👩‍💼 strive to provide you with the best quality of service possible 💚. If this happens, don’t panic, there are several solutions available to you. You can:

• call the relevant drive: you will find their phone numbers on this page
• go directly to the reception of your favorite drive

In any case, the forgotten product will be refunded in the form of a credit.